Winter 2020

16 Sep201060 Serendipitous Service Xerendipity understands the rigorous, often time-consuming process of recruiting high end, luxury domestic staff, especially for high- profile families and high net worth individuals. Therefore, with their comprehensive selection of professionals who have received exceptional standards in training at the Xerendipity Household Staff Academy, Xerendipity is making life a bit easier, finding the perfect match in staffing for its global clientele. Based in London, Xerendipity provides a global network of clients with specialist service in domestic staff recruitment and training. Offering a complete selection of professionals from butlers to housekeepers, nannies to personal assistants, gardeners to drivers and much, much more, Xerendipity places permanent and temporary staff in private and diplomatic residences, offices, yachts and private jets across Europe, the USA, Russia and the Middle East. World-renowned for their friendliness and eager-to-please approach to recruiting, Xerendipity is driven by a desire to provide the highest possible standards in service to clients. Taking a fresh, unique approach to finding and hiring high profile luxury domestic staff, the firm works to ensure an excellent experience for both staff and clients alike. Xerendipity takes pleasure in engaging with both clients and candidates, rapidly responding to all queries and applications and guaranteeing that calls from anywhere in the world, any time of the day or night, will never be answered by a call centre or machine, but by a manager who is committed to responding to and finding a solution for every inquiry. This manager guides clients through the entire recruitment process, securing the right person for the job and seeing that they are ready to work hard from day one. The Xerendipity team stays in touch even after placing a candidate, every so often making sure that both the client and staff are satisfied with the situation. After all, as Xerendipity principally works for high net worth and ultra-high net worth individuals and families, they understand that the process of recruiting staff is one that many clients do not have the time for. As such, Xerendipity is committed to making the recruitment process as easy as possible and ensuring that every member of the Xerendipity team receives thorough training of the highest standard, therefore alleviating any concerns clients might have about hiring new staff. Staff are recruited through a transparent process that attracts the top talent in the household staff market who the expertly trained team of recruiters believe will thrive in the Xerendipity Household Staff Academy, the most exclusive school for international level courses for high profile domestic staff who are trained with both British and international teachings. Internationally recognized for having the Highest World Standards for Courses in the Luxury Market, Xerendipity works with its partners to help students acquire skills of an international standard, part of which consists of periodically organising courses in major Italian cities. Not only does this give staff unique and exceptional opportunities to learn and evolve, it creates staff that will be committed to serving clients for as long as possible. Xerendipity has long found that the highest customer satisfaction comes from those clients who have been able to hire staff for longer periods of time, often building a rapport and relationship of trust with them. It is Xerendipity’s ability to regularly deliver staff who fulfil this criterion that has enabled the firm to build such a reliable and professional reputation across the globe. Xerendipity have been resolute in their actions to prevent the global pandemic having any detrimental impact on its award-winning reputation and is therefore the only domestic staff recruiting company in the world to have entered into a partnership with SynLab, a major European medical laboratory heavily involved in Covid-19 testing. This has given Xerendipity access to serological tests for its staff so that upon hiring, clients can be reassured that the staff they select pose no risk to them or their families. As a result, Xerendipity has been able to continue successfully operating at full capacity throughout this challenging year and even put together some major projects for 2021. In the first quarter, the Xerendipity Principle Circle will officially come to fruition, a private club for principles and high-profile families and individuals who will be able to access luxury Concierge services and on-demand staff anywhere in the world as little as twelve hours after booking. This latest offering is in keeping with Xerendipity’s desire to keep growing and evolving, constantly offering their clients the highest possible standards in luxury domestic staff. As their services, clientele and roster of professionals continues growing, so to does the rate at which Xerendipity’s outstanding global reputation increases. Contact: Francesco De Biase Web Address: www.householdstaff.thexerendipity.com HR Director Milena Scardacchi