Winter 2021

27 Sep21490 When looking for a vehicle hire firm, the team at Flex Drive Ilford Ltd stand apart for their exemplary standard of customer service. We dig a little deeper into how it earned them success in LUXlife’s Hospitality Awards 2021 where the firm was named Best Car & Van Hire Business 2021 - South East England. When a customer comes to Flex Drive, they do so because they expect the very best of the best when it comes to hiring a vehicle. Their philosophy is one which is based purely around customer satisfaction. When you’re happy, they’re delighted. It’s an approach that has not only brought the team many great successes, but has allowed them to thrive in the most difficult of circumstances. As a family run business, Flex Drive has always known the value of each individual customer to the continued success of the business. While larger brands are more rigid in what they offer, Flex Drive has always been able to champion a dynamic and agile process that has seen the team easily able to adapt to the specific needs of the client. Their aim is purely to provide a stress-free vehicle rental experience for all concerned. Naturally, this is an enormous undertaking, but it is one that the team have always strived for. To ensure security throughout the rental period, the Flex Drive team are the only company in the UK offering around the clock customer support. Being on hand if the worst happens means that the service offered by Flex Drive is always able to go above and beyond what other vehicle hiring firms might be able to offer. While based in South East England, Flex Drive has expanded to support its clients in other areas too. The team offer storage facilities in Great Yarmouth in England, and Aberdeen and Cowdenbeath in Scotland which can be used by customers to house their own vehicles as well as potentially delivering items with more ease. Much of this traffic revolves around the region’s impressive oil industry. Recently, the team have been proud to open Driven To Success! an office abroad. Flex Drive has a base in Uithoorn in the Netherlands to service the growing European market. The team’s work revolves, for the most part, around hiring out cars and lorries but the team have broadened their horizons and moved into cars that are a cut above. The Flex Drive fleet of Rolls Royce vehicles simply ooze quality, showcasing the best that Britain has to offer. Each vehicle is beautifully turned out, combining charm, comfort and a technological mastery that simply cannot be matched. Paired with one of the team’s talented chauffeurs, you can be certain of a safe but stylish time. For those who want to travel in unparalleled elegance, there is simply no better choice on the market. True luxury is being able to adapt to what the market demands. The team at Flex Drive has been in the industry for years, offering bespoke service to those who ask for it. Their approach is one which places the entire company at the disposal of a client. It’s why people continue to turn to the firm for their vehicle hiring needs and how they have been able to achieve such remarkable success. Name: Haris J Email: [email protected]