18 | LUXlife Magazine The story of Impact began in 1990, with its Founder and Director, John Baker. John was studying for a master’s degree at the London School of Economics and began working in a bar alongside his studies. This part-time work quickly developed into a new career pathway for John, kickstarting a decade of working in bar and restaurant management roles across London and Sydney. In 2001, John leveraged his invaluable experience to transition into staff development training, initially focusing on the English language and communication needs of London’s hospitality industry. With this decision, Impact was born. Over the years, Impact has expanded its focus to include a wide range of communication training, addressing the evolving needs of the hospitality clientele. Today, its mission is clear: to provide clients with a range of meticulously designed courses to enhance and develop the key communication skills of their staff. Driven by this mission, the company stands as a leading provider of bespoke communication training, delivering unrivalled courses to many of the biggest names in the luxury hospitality sector in London, Paris, and across Europe. Impact serves a diverse clientele, catering to many of the most prominent hotels, restaurants, and private members clubs in London, Paris, Europe, and Dubai. Such names include Belmond Hotel Caruso, Corinthia, Four Seasons, The Beaumont Hotel, The Savoy, Le Meurice, Jumeirah Burj Al Arab, and The Westbury. Alongside this prestigious clientele, Impact also delivers its courses to a wide range of corporate clients beyond the hotel industry, effectively developing the key communication skills of staff in many fields. These bespoke training sessions have been expertly designed to familiarise participants with the skills necessary to successfully engage in their roles with confidence and ease, aimed at specific departments and roles to ensure that communication objectives are relevant to the employee’s area of responsibility. In turn, the courses deliver exceptional added value to the organisation, through enhanced guest satisfaction and remarkable staff retention rates. Impact’s Hospitality Communication courses cover an array of skills needed for teams to effectively handle both internal and external scenarios. These skills include an introduction to the art of modern hospitality for beginners; business writing; assertive conflict resolution and handling challenging situations; exceptional guest engagement; Best Hospitality Communication Skills Training Specialists 2025 Communication is the key to success in many professional environments, but none so much as the luxury hospitality sector. A single interaction can make or break the guest experience, and so it is imperative that businesses operating within this space – whether restaurants, hotels, or members clubs – ensure that their team is trained to the highest standard. Here to make that a reality is Impact London, a leading provider of bespoke communication training to the most memorable players in the industry. We took a closer look at Impact’s outstanding offerings below, following the company’s recent recognition in the Hospitality Awards 2025. delivering distinctive luxury service; emotional intelligence and resilience; workplace etiquette; advanced telephone communication skills; personal grooming and styling for visual impact; and cultural awareness. The company’s Management courses, delivered through workshops and programmes, are tailored to develop key interpersonal skills in established and aspiring team leaders. The courses cover assertiveness training; advanced management communication skills; a workshop for handling challenging conversations; presentation and public speaking skills; the art of delivering dynamic briefings; internal communications skills; performance appraisal training; mastering effective time management and productivity; and coaching and mentoring teams. Finally, Impact also equips participants with proficiency in the English Language, with courses that are focused on Hospitality and Business language. Available both onsite and online – at basic, intermediate, and advanced levels – these courses are designed so that participants can apply their education to their everyday working lives, with pronunciation and elocution workshops to apply their knowledge practically. For over two decades, Impact has successfully delivered impactful training solutions to many of the most prominent names within the luxury hospitality sector. The company’s contributions have been instrumental in maintaining the sector’s luxury status, ensuring that the guest experience remains seamless, intentional, and steeped in luxury. It is for this reason that Impact has been rightfully recognised as the Best Hospitality Communication Skills Training Specialists 2025. Contact: Andressa Pavao Dias Company: Impact London Web Address: www.impactlondon.com A
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