20 | LUXlife Magazine It helps that Coastline Holiday Group has nurtured an excellent workplace culture and that team fit is one of the most important considerations when new staff are hired. In balancing these attributes with an aptitude for the role, which requires attention to detail and a genuine care for the properties and clients it works with, the agency has built a genuinely close team who are always willing to work together and support one another. For clients, this means the best results from their Kingscliff holiday accommodation partner. Although the expectations of guests have certainly changed since they opened their doors more than 35 years ago, something that is especially true of the last decade, one that thing that remains resolute is this team’s aim to meet and exceed them. The team added: “It is our goal to continue to improve amenities and services to our guests. We encourage all of our owners to style their homes beautifully to appeal to aesthetically inclined guests, and to provide coffee machines, pool floats/toys, and books/board games/puzzles.” This is a far cry from even just a few years ago, when linen and Wi-Fi, both of which are now the bare minimum, were far from being a standard in properties. Clearly the industry is changing, but with Coastline Holiday Group seeking to expand their online presence, refine their guest concierge, and grow both their team and the service area, they remain in a strong position to preserve their status as the best for Tweed Coast holiday rentals. In closing, Katie commented: “We would love to meet with any holiday property owner wanting to consider their options, and we invite any prospective clients or guests to visit us for a meeting to discuss how we can assist them with their property management or accommodation needs.” Company: Coastline Holiday Group Web Address: https://coastlineholidaygroup.com.au/ [email protected] 02 6674 1000 riven by the experience of its meticulous team, Coastline Holiday Group provides exemplary holiday property management for owners, as well as facilitating bookings and check-in for guests. A long-standing business in the area, Coastline Holiday Group has spent more than 35 years as a trusted management agency for owners and guests alike. This longstanding experience has helped establish its reputation for managing a diverse portfolio of properties, ranging from affordable beachfront units through to luxury prestige homes. Working both on behalf of holiday home owners and for the guests that stay at their properties, Coastline Holiday Group specialises in luxury stays, standard bookings and long stays for guests who need holiday accommodation for between one and three months at a time. Their clients benefit from a personal approach, and the team here are happy to discuss any enquiry a guest may have, as well as to offer local advice and recommendations for guests when they check in. Those staying at one of Coastline Holiday Group’s luxury holiday homes in and around Kingscliff can also benefit from on-site check-ins and walkthroughs by a member of the team here, which enhances the guest experience. Following this thread, and recognising the importance of flexibility for today’s traveller, after-hours check-ins can easily be arranged using a digital key safe. No matter the time a guest arrives, they have the peace of mind that an emergency concierge team are on hand 24/7, equipped to deal with any issues. As all of this demonstrates, communication is a key aspect of this holiday rental management across the Tweed Coast, both with Coastline Holiday Group’s guests and owners and within their own team. The team told us: “We discuss any concerns or requests within our tight-knit team, so we are all on the same page as often as possible. We also provide guest information in stages to keep them informed of the details of their booking.” Similarly, those who attend their office on Kingscliff’s Marine Parade will see the enthusiastic team behind Coastline Holiday Group in action. With the post-cyclone renovation of their building being completed just a few months ago, an inviting first impression is offered in what is now a beautifully calm space. This underpins the emphasis placed on experiences right across the agency, which always prefers to be personal rather than exclusively efficient. Best Holiday Agency 2026 – Australia & Property Management Excellence Award 2026 – Australia Comprising part of the scenic Tweed Coast, the town of Kingscliff is famous for beaches and water sports. Making the most of this beautiful setting, many Australians choose to own holiday properties both here and in neighbouring towns like Casuarina and Pottsville. Coastline Holiday Group is on hand to help them with their Tweed Coast holiday property management, covering everything from guest bookings to owner requests. The Coastline Holiday Group team caught up with us following its dual recognition in this programme. D
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