Hospitality Awards 2026 Best Multi-Experience Venue 2026 – Atlanta “Make Every Day Epic.” Riverside EpiCenter was established in 2014 by Word of Faith Family Workship Cathedral with a mission to empower people and inspire communities. The premier destination is Atlanta’s goto venue for celebrating life, pursuing wellness, engaging with local communities, and hosting exceptional events. As Riverside EpiCenter is recognised in the Hospitality Awards 2026, we spoke with General Manager Dr. Christopher Boyd for more information.
Sofi Parry, Senior Editor Phone: 01283 365204 Website: lux-life.digital About the Hospitality Awards 2026 No information contained on or in this website constitutes investment advice or an offer to invest or to provide management services and is subject to correction, completion and amendment without notice. Neither AI nor any of its associated entities are authorised to give financial advice of any nature nor are they regulated by the Financial Services Authority. Prior to making any investment, AI recommends that any prospective investor should consult with its own investment, accounting, legal and tax advisers to evaluate independently the risks, consequences and suitability of that investment. AI Global Media, Ltd. (AI) takes reasonable measures to ensure the quality of the information on this web site. However, AI will not assume any legal liability or responsibility for the accuracy, correctness or completeness of any information that is available through this web site. If errors are brought to our attention, we will try to correct them. The information available through the website and our partner publications is for your general information and use and is not intended to address any particular finance or investment requirements. In particular, the information does not constitute any form of advice or recommendation by us or any of our partner publications and is not intended to be relied upon by users in making or refraining from making any investment or financial decisions. Appropriate independent advice should be obtained before making any such decision. Any arrangement made between you and any third party named in the site is at your sole risk and responsibility. LUXlife Magazine is delighted to announce the return of the Hospitality Awards in 2026, a programme dedicated to celebrating excellence across the global hospitality industry. From luxury hotels and boutique resorts to restaurants, travel experiences, and service providers, these awards recognise the organisations and professionals delivering outstanding guest experiences and setting new standards in hospitality worldwide. The hospitality industry remains one of the most dynamic and customer-driven sectors in the global economy. Spanning accommodation, food and beverage, leisure, and travel services, the industry plays a vital role in connecting cultures, supporting tourism, and driving economic growth across regions. In 2026, the sector continues to rebound and evolve following periods of disruption, with renewed demand for high-quality, experience-led travel and hospitality services. Sub-sectors such as boutique and lifestyle hotels, fine dining, eco-resorts, serviced accommodation, and experiential travel are seeing particular momentum.
4. Riverside EpiCenter: Best Multi-Experience Venue 2026 – Atlanta 6. Stay Short Lets Ltd: Best Short-Term Rental Management Company 2026 Cyprus & Property Asset Protection Excellence Award 2026 Cyprus 8. Nassau Cruise Port Ltd: Best Cruise Port Destination Experience 2026 – Bahamas 10. Vienna Lounge GmbH: Best Austrian Dining Experience 2026 – Switzerland 12. Cardonal House LLc: Best Private Beachfront Estate 2026 - Baja California Sur 14. Deer View: Best Luxury Country Retreat 2026 - Devon & Tranquil Escape Excellence Award 2026 – UK 15. Sugabranding International: Best Niche Personalised Hospitality Products Supplier 2026 16. Key73: Best Luxury Group Accommodation 2026 – Ireland 17. OCN: Fastest-Growing Premium Construction Company 2026 – Spain 18. Ocean’s Creek Beach Hotel Mauritius: Beach Hotel of the Year 2026 – Mauritius 19. Luxury Bohemia s.r.o.: Best Luxury Travel & Concierge Services Provider 2026 – Prague & VIP Experience Excellence Award 2026 – Prague 20. Coastline Holiday Group: Best Holiday Agency 2026 – Australia & Property Management Excellence Award 2026 – Australia 21. Crescent Beach Limited: Best Luxury Private Beachfront Accommodation 2026 – Cayman Islands & Guest Experience Excellence Awards 2026 – Cayman Islands Contents 22. Holiday Property Service: Best Holiday Accommodation Services Provider 2026 – Gold Coast & Hospitality Operations Excellence Award 2026 – Gold Coast 23. Unearth Experience: Best Luxury Bespoke African Travel Company 2026 24. Eagle Dancer Private Luxury Estate: Best Boutique Luxury Adults-Only Resort 2026 & LUXlife Guest Experience Excellence Award 2026 – Arizona 25. sOak London: Best Bespoke Luxury Hospitality Serviceware Brand 2026 – UK 26. The Hurstwood: Best Seasonal Country Pub Dining 2026 – East Sussex 27. Boutique Travel Advisors: Best Purpose-Driven Luxury Travel Agency 2026 - Southwest USA 28. Obis 360 Limited: Best Full-Service Event Management Company 2026 – UK & Corporate Event Delivery Excellence Award 2026 – UK 29. Secrets of Ceylon Collection: Best Boutique Hotel Collection 2026 - Sri Lanka & Community Impact Excellence Award 2026 - Sri Lanka 30. Al Tahadi for Travel and Tourism: Best Corporate Travel Services Company 2026 – Jordan 31. Maison Intime Hospitality Group: Best Caterer In Private Aviation 2026 32. The Horse and Jockey: Best Heritage Gastropub Experience 2026 – Manchester 33. Los Mochis/Thesleff Group: Most Vibrant Cultural Cuisine Fusion Experience 2026 – London
Jun22596 4 | LUXlife Magazine Located just west of downtown Atlanta in Mableton, Georgia, Riverside EpiCenter was created to be a place where people gather to celebrate, learn, work, compete, create, and connect. Every aspect of the 113,000-square-foot, LEED Silver-certified community destination has been built around the concept of delivering meaningful experiences that strengthen individuals, organisations, and the communities it serves. What makes Riverside EpiCenter unique is the breadth of experiences available under one roof. The campus features flexible meeting and event spaces, a state-of-the-art live production theatre and isolated recording studio, fitness and wellness facilities, coworking offices, food and beverage offerings, community gathering spaces, and entertainment attractions, such as bowling, rock climbing, and gaming services. With such a wide range of services and amenities, Riverside EpiCenter’s hospitality extends far beyond providing a beautiful venue. Its team offers a collection of integrated experiences designed to meet people where they are, whether they are celebrating a milestone, conducting business, pursuing healthier lifestyles, creating media content, building a community, or simply enjoying time with their family and friends. Riverside EpiCenter’s diverse range of offerings enables its team to serve a remarkably broad client base as well as maintaining a consistent standard of hospitality across every interaction. Its team pairs these unrivalled capabilities with the overarching philosophy that every client, regardless of the size of their event or budget, deserves the same level of responsiveness, professionalism, and care at every stage of the process. The Riverside EpiCenter team works in close collaboration with each client to understand their objectives, anticipate their needs, and, ultimately, create a unique experience that reflects their vision whilst benefitting from experience and resources developed over the years. This commitment to hospitality, community, and client-centricity is precisely why organisations throughout metro Atlanta choose Riverside EpiCenter for their most important gatherings. On any given day, the team will engage with corporate leadership retreats or conferences, nonprofit organisations serving the community, faithbased organisations, government agencies, schools and universities, Best Multi-Experience Venue 2026 – Atlanta “Make Every Day Epic.” Riverside EpiCenter was established in 2014 by Word of Faith Family Workship Cathedral with a mission to empower people and inspire communities. The premier destination is Atlanta’s go-to venue for celebrating life, pursuing wellness, engaging with local communities, and hosting exceptional events. As Riverside EpiCenter is recognised in the Hospitality Awards 2026, we spoke with General Manager Dr. Christopher Boyd for more information. production companies, sports organisations, families celebrating milestone occasions, or local residents enjoying one of the many activities on offer. With such varied offerings existing within a single campus, many guests engage with Riverside EpiCenter in multiple ways throughout the year, forming relationships that last far longer than onetime transactions. “We are equally comfortable hosting a board meeting of 12 people, a wedding reception for hundreds of guests, a televised production, a regional athletic tournament, or a largescale community festival.” Whether hosting meetings and conferences, weddings and social celebrations, nonprofit and community events, live productions and broadcast services, or fitness and wellness programming, Riverside EpiCenter welcomes each guest with the same warm hospitality. It offers an array of specialist services to ensure that every event is seamless, smooth, and unforgettable, including personalised event management, production expertise, white glove porter services, and professional security services. “Once guests arrive, we strive to create an atmosphere that is both professional and welcoming,” Christopher told us. “We often say that we are in the people business as much as we are in the event business. Every interaction, from a warm greeting at the front door to assistance from our event staff, production technicians, fitness professionals, or food service team, contributes to the overall guest experience.” This is further reflected in Riverside EpiCenter’s culture of continuous improvement. The team actively seeks client feedback, monitors guest satisfaction, invests in staff development, and regularly evaluates its spaces and services to ensure they continue to exceed expectations. As the needs of its discerning clients evolve, Riverside EpiCenter remains committed to innovating and never losing sight of the personal touch that defines genuine hospitality. A shining example of this is Riverside EpiCenter’s coworking programme. Whilst supporting entrepreneurs has always been crucial to Riverside EpiCenter’s vision, this was not always a direct offering integrated into
Hospitality Awards 2026 | 5 gaming experiences with new technology, expand sports programming, introduce additional group fitness classes, strengthen its personal training services, and add equipment and programming that will support the fast-moving HYROX fitness movement. As guest interests evolve, Riverside EpiCenter aims to remain a place where people can constantly discover something new. More than any single project, Riverside EpiCenter's vision for the future is rooted in the same mission that has inspired its team from the very beginning: “Empowering People. Inspiring Communities.” Every investment it makes, whether in facilities, programmes, technology, or people, is evaluated through that precise lens. There are still countless opportunities for Riverside EpiCenter to serve its region in new and meaningful ways, and we at LUXlife Magazine are excited to see what the future holds for Atlanta’s Best Multi-Experience Venue 2026. “We are honoured to receive this recognition because it reflects something we have intentionally worked toward for more than a decade,” Christopher concluded. “We believe the future of hospitality is not defined by a single service or amenity, but by creating places where people genuinely want to spend their time and where every visit adds value to their lives.” He continued, “We are grateful to our guests, who continue to trust us with their celebrations, meetings, productions, workouts, businesses, and family traditions. We are grateful to our employees, whose passion brings our mission to life every day. We are grateful to our tenant partners, community organisations, and countless collaborators who have helped shape Riverside EpiCenter into what it is today. “While awards are deeply appreciated, they are not our finish line. They are an encouragement to continue pursuing excellence, embracing innovation, and finding new ways to fulfil our mission of Empowering People. Inspiring Communities. We believe the best is still to come.” Contact: Christopher Boyd Company: Riverside EpiCenter Web Address: www.riversideepicenter.com its service. The venue did not launch its coworking space until 2019, after hearing consistent interest from small business owners, remote professionals, and startup leads looking for flexible workspace and a sense of community, all under one roof. Furthermore, Riverside EpiCenter’s health and wellness offerings have also evolved significantly. As member interests changed, the team expanded the venue’s group fitness programming and introduced new classes to better reflect the lifestyles and wellness goals of its community. Riverside EpiCenter has taken a similar approach with its entertainment offerings by enhancing its Brunswick bowling experience, expanding its arcade, and continually investing in attractions that appeal to today’s guests. Community programming has become another defining aspect of Riverside EpiCenter. In 2018, the venue launched its annual Trunk or Treat, beginning as a local event and quickly evolving into a signature community celebration welcoming between 3,000 and 5,000 guests each year. Alongside this came the launch of EPIC Talks, a Lunch and Learn series designed to bring together community leaders, subject matter experts, and residents for meaningful conversations around current issues. Riverside EpiCenter’s event and production capabilities have also continued to evolve. The venue relocated its café to a storefront location to make it more accessible to the community, invested in a state-ofthe-art LED wall within REC LIVE to expand the creative possibilities for productions and events, and partnered with Xperience LIVE to bring more concerts, theatrical performances, comedy shows, and live entertainment to its campuses. These enhancements were simply not possible when Riverside EpiCenter first opened its doors. “Looking ahead, we believe evolution is part of our responsibility,” Christopher shared. “Guest expectations will continue to change, new technologies will emerge, and communities will seek different kinds of experiences. Rather than viewing that as a challenge, we see it as an opportunity. Riverside EpiCenter has never aspired to remain the same… we aspire to remain relevant. By continuing to invest in our Place, Programs, and People, we are confident that the best chapters of our story are still ahead.” One of Riverside EpiCenter’s most exciting upcoming initiatives is the planned expansion of CoWork at Riverside EpiCenter. Having relocated the café, the venue now seeks to transform its second-floor atrium into an expanded coworking environment. This vision includes additional private offices, flexible office pods, collaborative workspaces, and premium member amenities. Demand has consistently exceeded the venue’s current capacity, with its private offices fully leased and an active waiting list of businesses eager to join the community. Beyond this, the venue is looking forward to the development of an outdoor amphitheatre and EV charging lounge adjacent to its Tesla charging station. This project has the potential to create an entirely new gathering space for the community while serving the rapidly growing population of electric vehicle drivers. At the same time, Riverside EpiCenter’s new partnership with Xperience LIVE is allowing the venue to expand its calendar with more concerts, performances, and entertainment, bringing even more people together and providing new opportunities for the community to gather, connect, and celebrate. Recreation and wellness are additional major areas of growth for Riverside EpiCenter. Plans are underway to enhance the venue’s
6 | LUXlife Magazine “STAY Short Lets was built to give owners and investors a truly hands-off short-term rental solution, covering everything from renovation coordination, interior design, and furnishing to full hospitality operations and guest management.” STAY Short Lets is a short-term rental management company operating with a model dedicated to hosts and guests alike. Established to professionalise a market that was often deemed informal, STAY Short Lets is the brainchild of Mike Hadjioannou. Mike is a shareholder and Director of HADECO LTD, a construction and maintenance company boasting more than three decades of experience and over 100 completed projects. Mike’s vision for STAY Short Lets began in early 2017, when he noticed a clear gap in the short-term rental market. Many properties weren’t reaching their full potential due to outdated practices, poor condition, and inconsistent management, ultimately limiting profitability for owners. With a strong background in construction and property maintenance, Mike saw an opportunity to combine renovation expertise with professional, tech-enabled, systems-led short-term rental management. As his team began renovating properties to bring them up to guest-ready standards, it quickly became clear that finding a reliable management partner to run the day-to-day operation was no easy feat. This challenge, along with the booming real estate sector at the time, highlighted a growing demand for high-quality, accountable property management across Cyprus. Mike and his team decided to bridge this gap by establishing STAY Short Lets, providing a comprehensive solution that eases the burden on property owners while improving the performance of their investments. On behalf of its clients, the STAY Short Lets team can manage the full shortterm rental journey, from preparing a property for the market through to Best Short-Term Rental Management Company 2026 Cyprus & Property Asset Protection Excellence Award 2026 Cyprus Managing a short-term rental property is no easy feat, requiring constant attention to detail, ongoing guest communication, and a commitment to maintaining high standards of property care. This can be a significant burden for many investors and property owners and, without professional management, performance and profitability can be hindered. Enter STAY Short Lets, a Cyprus-based modern property management company on a mission to help owners turn their properties into a sustainable source of income. Founder and CEO Mike Hadjioannou told us more below, as STAY Short Lets is recognised in the Hospitality Awards 2026. running the complete day-to-day operation. Supported by its renovation and property-care background, STAY can oversee the full preparation process where needed, including renovation coordination, interior design, and furnishing, before taking on full operational management to deliver a truly hands-off experience for owners and investors. Its services cover the complete guest journey and daily operation, including professional listing creation and optimisation, multi-channel distribution, revenue management and dynamic pricing, guest screening and verified check-in, 24/7 guest communication and support, housekeeping and linen coordination, inspections, maintenance coordination and oversight, restocking, and structured incident handling through the STAY Protection Program. The STAY Protection Program embeds risk controls throughout the guest journey to help protect the property owner and their assets from beginning to end. Designed to reduce risk and protect long-term property condition, this Program features a wide range of strategic controls, including screening, deposits, clear rules, and structured incident handling, while also providing an added layer of owner protection in eligible cases. It is this focus on owner protection that has earned STAY Short Lets the Property Asset Protection Excellence Award 2026 Cyprus. Alongside maintaining the property itself, STAY Short Lets management services take care of the operational detail for the property owner. The team delivers structured strategies supported by pricing technology and continuous optimisation, prioritising visibility at every stage with dedicated owner support, clear monthly reporting, and access to a personal Owner Dashboard. “We manage each home as a performing asset, using systems-led operations and local execution to deliver consistent standards, protect long-term property condition, and maintain guest satisfaction.”
Hospitality Awards 2026 | 7 Cyprus while becoming more selective, applying stricter entry criteria and prioritising high-quality apartments and villas that can consistently meet guest expectations. Alongside growth, STAY Short Lets is investing in operational improvements that will strengthen the owner experience, including clearer quality control, more structured preventative maintenance, and even better reporting and visibility for owners. The company also works with well established property developers who prefer STAY to manage their properties, and it aims to deepen these partnerships with developers and real estate partners so buyers can access a readyto-operate short-term rental management solution from day one, supported by local execution and a proven operating model. With each of these developments, STAY Short Lets continues to strengthen its position within Cyprus short-term rental management market. The company has proven itself to be an invaluable partner to homeowners, developers, investors, and travellers alike, and is showing no signs of slowing down the upward trajectory that has earned it recognition as Cyprus Best Short-Term Rental Management Company 2026. “Looking further ahead, we are exploring opportunities for international expansion, including markets such as Greece, Armenia, and the United Arab Emirates,” Mike concluded. “Any expansion will follow the same principle that built STAY Short Lets: professional, systems-led management focused on revenue performance, asset protection, and transparent owner communication.” Contact: Mike Hadjioannou Company: STAY Short Lets Ltd Web Address: www.stayshortlets.com For guests, STAY Short Lets aims to deliver a memorable experience through an unwavering focus on consistency, speed, and the right home for every type of stay. Its portfolio spans everything from city apartments for business travellers to luxury beachfront holiday villas for high-end getaways, as well as work-friendly homes suited to digital nomads, offering fast internet and practical spaces for longer, flexible stays. Before each arrival, the team coordinates a structured turnover process with high-standard cleaning and linen setup, a readiness check of key items, and confirmation that the home is fully guest-ready. Guests receive clear pre-arrival instructions and support throughout their stay, with fast responses to queries and easy access to house information to reduce confusion. “We focus on the moments that shape trust immediately: cleanliness, readiness, and clarity,” Mike told us. “We make the first minutes feel effortless through clear pre-arrival communication and simple checkin instructions, so guests can enter smoothly without confusion. If anything is missing or not as expected, our support team is available to respond quickly and coordinate a solution. The goal is a consistent first impression: a clean, comfortable home that feels prepared, wellmanaged, and easy to settle into.” When STAY Short Lets first began in 2017, guest expectations were significantly different. Over the years, guests have evolved to expect a more hotel-like experience, even in private homes. They seek fast, professional communications, seamless self-check-in, reliable highspeed Wi-Fi, consistent cleanliness, well-stocked essentials, and quick resolution when something is not perfect. They also expect greater clarity and trust from their hosts, delivered through transparent house rules, verified check-in processes, and a smooth, predictable experience from booking to departure. STAY Short Lets has evolved in response, shifting from simply managing bookings to running a structured hospitality operation. The company strengthened its systems-led workflows for turnovers, inspections, and maintenance coordination to improve consistency across properties. It expanded guest support coverage and improved the guest journey with pre-arrival communications, check-in guidance, and in-stay support. The team also embedded stronger risk controls through the STAY Protection Program, enhancing the guest experience while supporting the longterm condition of the home. This evolution was only possible with the local, on-the-ground teams that has driven STAY Short Lets forward since its inception. With operations spanning guest support, property inspections, quality control, housekeeping coordination, and maintenance coordination, each member of the team works in cohesion to deliver consistent standards across an expansive portfolio. A key element in ensuring this is maintaining meticulous hiring processes. STAY Short Lets prioritises individuals who demonstrate accountability and reliability, focus on solutions and exceptional service, pay close attention to detail, and communicate clearly while remaining calm under pressure. These are essential qualities that reflect the professional, systems-led culture that defines the STAY Short Lets team. In the pursuit of continuous improvement, STAY Short Lets’ focus for the remainder of 2026 and beyond is to scale responsibly, while protecting what makes its performance sustainable: standards, systems, and owner trust. This will see the team expanding its managed portfolio across
Jun22596 8 | LUXlife Magazine Best Cruise Port Destination Experience 2026 – Bahamas Located just 180 miles from Miami, Nassau has become a favourite port of call for many cruise ships travelling the Atlantic Ocean. Inviting visitors to experience the beauty, culture, and hospitality of The Bahamas from the moment they step ashore, Nassau Cruise Port stands as a major cruise destination among one of the greatest waterfronts of the world. Following a groundbreaking new redevelopment, Nassau Cruise Port has earned applause in the Hospitality Awards 2026. We heard more from Regional Marketing Director Maya Nottage, in the wake of Nassau Cruise Port’s record-breaking year. “Every guest deserves a warm Bahamian welcome and an experience that reflects the very best of our destination.” The gateway to The Bahamas, Nassau Cruise Port is one of the busiest transit ports in the world, welcoming 6.1 million passengers in 2025. Since launching management of Prince George Wharf in October 2019, Nassau Cruise Port has undergone a $300 million transformation led by a consortium comprising of Global Ports Holding, the world’s largest cruise port operating company. Today, Nassau Cruise Port is more than a landing point; it is a vibrant waterfront destination designed to deliver an exceptional first and last impression of The Bahamas. With six new and expanded berths to accommodate the largest cruise ships in the world, a 700-foot mega yacht berth, a new marina, and a new water excursion and ferry terminal, it is anticipated that this revitalised port will generate an estimated $16 billion for the Bahamian economy over the next 25 years. The recently upgraded waterfront now features over 60 retail stores, including new food and beverage outlets, the Bahamas Museum of Junkanoo, a wine bar and art gallery, and a 3,000-person amphitheatre that currently features top Bahamian and international entertainment. Other notable additions to the port include the addition of an iconic new arrivals terminal, new outposts for the Royal Bahamas Police Force and the Royal Bahamas Defence Force, a new Ground Transportation Area to support smooth taxi and tour operations, a hair braiders pavilion, and a signature event space overlooking the harbour. This extraordinary transformation has seen Nassau Cruise Port evolve into a modern,
Hospitality Awards 2026| 9 world-class facility offering significant value to travellers and locals alike. Nassau Cruise Port works closely with cruise lines, tour operators, destination management partners, transportation service providers, retailers, artisans, restauranteurs, and other local partners to create economic opportunities for the local community. Guests are immediately immersed in the true warmth and spirit of Bahamian culture through local music, authentic cuisine, and opportunities to connect with these local artisans from the moment they arrive at the port. “Firstimpressionsmatter,particularlyformanyvisitors who are experiencing The Bahamas for the very first time,” Maya told us. “Our redevelopment, completed in 2023, introduced modern facilities, expanded public spaces, improved transportation, enhanced accessibility, and a broader range of shopping, dining, cultural, and entertainment experiences. Since its completion, the response from guests has been overwhelmingly positive, with visitors consistently expressing appreciation for the port’s welcoming atmosphere, improved amenities, and distinctly Bahamian sense of place.” From the moment guests disembark, they are welcomed into a clean, modern, and vibrant waterfront environment meticulously designed to be easy to navigate and enjoyable to explore. The port features clear signage, landscaped public spaces, shaded seating areas, and improved transportation links, as well as a complimentary tram service to improve accessibility for guests who may need assistance navigating the piers, including seniors and those with mobility challenges. Furthermore, Nassau Cruise Port proudly participates in the Hidden Disabilities Sunflower Program, which equips its team with the awareness and training needed to recognise and support guests with non-visible disabilities through empathy, patience, and inclusive service. Its Guest Experience Team is positioned throughout the port to offer all guests assistance with a friendly smile, helping them embark on their Bahamian adventure with complete confidence. Nassau Cruise Port understands that exceptional service begins with investing in its people. Throughout the year, its team participates in ongoing training focused on customer service excellence, communication, accessibility, emergency preparedness, and guest engagement. These programmes help ensure that every member of the Nassau Cruise Port team feels confident, knowledgeable, and prepared to deliver a consistently high standard of service. When adding to the team, Nassau Cruise Port looks for individuals who are welcoming, professional, adaptable, and genuinely passionate about delivering exceptional guest experiences. The port also values team members who take pride in Bahamian culture and in representing Nassau and The Bahamas to the world. At Nassau Cruise Port, a positive attitude, strong communication skills, and a willingness to go the extra mile are just as important as technical knowledge. “Many of our team members are among the first Bahamians that visitors meet, making them ambassadors of the port and our country,” explained Maya. “We encourage our staff to create genuine connections with guests through warm greetings, local recommendations, and proactive assistance. Combining continuous training with authentic Bahamian hospitality, we aim to ensure that every guest leaves with positive memories of Nassau Cruise Port and The Bahamas.” This mission requires Nassau Cruise Port to pay close attention to the guest experience. Its team continually leverages guest feedback to shape its operations, services, and overall visitor experience, regularly adapting its perspective to meet the evolving needs of travellers. Today’s travellers expect so much more than an efficient port experience, seeking premier destinations that feels welcoming, authentic, accessible, and memorable from the moment they arrive. Looking ahead, Nassau Cruise Port will continue to invest in the port to meet these needs. The team is considering new amenities, attractions, and activities that respond to changing traveller interests, including the needs of families and emerging niche audiences. These opportunities will be informed by cruise line data, guest feedback, and broader travel trends to ensure that future developments remain relevant, engaging, and aligned with the evolving expectations of today’s visitors. Recent and ongoing enhancements include the addition of the Bahama Bay pool experience, the expansion of the marina – which will hold up to six superyachts – a growing selection of stores featuring distinctively Bahamian products, and the modernisation of services offered across the port. Together, these investments will create a more dynamic, convenient, and memorable experience for passengers, whilst ensuring that Nassau Cruise Port continues to reflect the culture and character of The Bahamas. At the same time, Nassau Cruise Port is also exploring ways to strengthen the connection between the port, the downtown core, and the wider local community of The Bahamas. With this, the team aims to create more opportunities for Bahamian businesses, entrepreneurs, cultural practitioners, and residents to benefit from the significant economic potential of cruise tourism. “As we plan for the future, our focus will remain on thoughtful growth that enhances the guest experience while delivering broader and more meaningful benefits for Nassau and The Bahamas,” Maya concluded. “Nassau Cruise Port is more than a transportation hub; it is a destination where visitors can experience the warmth of Bahamian hospitality, connect with local culture, and begin their island adventure the moment they step ashore. Our success is built on collaboration with our cruise partners, local businesses, artisans, and team members who work together every day to create unforgettable guest experiences. “Receiving recognition as The Bahamas’s Best Cruise Port Destination Experience 2026 is a tremendous honour and reflects the dedication of our entire team, our partners, and the Bahamian community.” Contact: Maya Nottage Company: Nassau Cruise Port Ltd Web Address: www.nassaucruiseport.com
Jun22596 10 | LUXlife Magazine Situated on the eastern shore of Lake Ägeri, Unterägeri in Switzerland is a peaceful village known for its beautiful scenery. Surrounded by mountains and nature, the village offers a high quality of life, with everything you need close at hand, including shops, schools, public transport and healthcare facilities. It’s an ideal place for families and nature lovers seeking a quiet, friendly community with easy access to Zug and other nearby municipalities. Welcoming visitors from far and wide, Vienna Lounge GmbH (Vienna Lounge), nestled in Unterägeri, is a bistro restaurant and drinks lounge with a discernible difference. Created as an inviting and stylish place for couples, families, businesspeople, tourists, and friendship groups to spend some relaxing and enjoyable moments, the venue offers not only outstanding hospitality, but also fresh top-quality cuisine and attentive service. Tastefully decorated in authentic Austrian style, at Vienna Lounge, visitors can expect a varied and authentic menu of sumptuous dishes and hearty flavours made from sustainable ingredients, and all prepared with passion. “Our authentic hospitality that truly comes from the heart, our inviting and stylish location - with outdoor dining if the weather permits - to spend a relaxing and joyful moment during each stay at Vienna-Lounge. And, on top, all our freshly prepared - à la minute - and homemade dishes are served to delight both the palate and the eyes.” From classic dishes such as the delicious Wiener Schnitzel, refreshing Gösser beer, and an abundance of sweet temptations, the experience is complemented by exquisite Austrian wines and enticing Viennese coffee creations, making every visit an unforgettable pleasure. “It is our pleasure to delight and surprise our guests with traditional and newly staged dishes,” Annette Kelly, one of the Co-Founders and Owners of the bistro. “Austrian hospitality lived in service and in the kitchen, with authentic dishes that will enchant you.” Annette is joined by partner, Marcel Kunz, and Vienna Lounge not only offers exceptional customer service but it prides itself on attention to detail, aiming to ensure that guests are welcomed in their own language, Best Austrian Dining Experience 2026 – Switzerland Authentic hospitality that truly comes from the heart, combined with passionately prepared dishes, is what Vienna Lounge GmbH has become renowned for over the years. We find out more from Annette Kelly as the restaurant triumphs in the Hospitality Awards 2026. which is why the dedicated team speaks German, English, French and Italian, amongst themselves to try and communicate effectively with guests in a way that makes them feel truly special. Marcel’s contribution to the restaurant is immense as he shares tasks and responsibilities with care and grace. He is truly committed to taking care of all the technical problems that may occur in everyday restaurant life, and he is, casually speaking, an indispensable cornerstone and support
Hospitality Awards 2026 | 11 pillar in the Vienna-Lounge! Annette added: “Without him everyday life wouldn’t work!” “Every single guest is welcomed and said goodbye to personally at the Vienna-Lounge,” enthuses Annette. “Always with a smile on our face and genuine hospitality, an open ear for personal needs, and with a warm interaction. During the guests’ stay we do our very best to fulfil all their needs by being attentive yet unobtrusive.” When recruiting for new team members, Annette and Marcel always look for passion to the craft, creativity, warmth and honesty, flexibility and, of course, constructive communication. “This guarantees that all our guests are satisfied and happy and take away a lasting and positive impression of Vienna Lounge,” Annette elaborates. And it seems that nothing is too much trouble for Annette and Marcel when it comes to their prized guests. “Individual needs and expectations require flexibility,” she continues. “Be it regarding changes to the menu or if the guest is in a hurry, has little time, but still expects smooth service from A to Z. “Our guests are the most precious gift that we care for and try to do anything that's possible to make them feel comfortable and happy for the time being in Vienna-Lounge - without being intrusive. Can't be done is not an option. The goal of our entire team: 100% satisfied guests who return.” In fact, customer satisfaction is second-to-none at Vienna Lounge, which is clear to see when reading the countless five-star reviews that the restaurant has received online from delighted visitors. “Dinner with friends on a Saturday evening,” one customer begins. “Very attentive service, the dishes were presented with great attention to detail and tasted fantastic from start to finish (one small exception: the potato salad with the classic "Wiener Schnitzel" could have been seasoned better). A wonderful evening, and we'd love to come back!” Another recent diner agrees wholeheartedly, adding: “We went to the restaurant for dinner with my brother-in-law and sister-in-law. We hadn't made a reservation, but we were still very welcome. The atmosphere was modern, warm, and cozy. The service was extremely friendly and competent, the chef was funny, and the food was delicious. We would definitely come back. We highly recommend this restaurant.” And a third enthuses: “The food in this beautifully decorated bistro is absolutely fantastic! I had one of the best authentic Wiener Schnitzels of my life; the trout the next day was cooked to perfection. Last but not least: the service was incredibly friendly and attentive. Nothing more to add. Highly recommended in every respect!” It is thanks to its dedication to customer excellence, attention to detail, and commitment to creating an authentic Austrian experience which saw Vienna Lounge gain notable recognition recently in the Hospitality Awards 2026, for which it triumphed and was named Best Austrian Dining Experience 2026 – Switzerland. Now, the aim for the future for the venue is clear: Vienna-Lounge will further improve the exceptional food menu and excellent service that it has become known for. Contact: Annette Kelly & Marcel Kunz Web Address: www.vienna-lounge.ch Instagram: @viennalounge_unteraegeri
12 | LUXlife Magazine Caronal House LLC (Casa Cardonal or the casa) is a luxury villa on the shore of the East Cape of Baja California, Mexico. Owned and operated by Michael and Becky Hall, the property was built in 2005 as a family retreat, the casa is now open to visitors for them to experience the luxury and tranquillity that the area has to offer. The beautiful five-bedroom home consists of the casa and a smaller casita, both of which boast extensive indoor and outdoor living spaces on the quiet beachfront, with direct access to the stunning beach and the Sea of Cortez. The internal space of Casa Cardonal is tastefully decorated and thoughtfully laid out, with several bedrooms housing ensuite facilities. There is a living room, gourmet kitchen, dining area, whilst the Casita boasts two ensuite bedrooms along with a living room, kitchenette and dining area. The property benefits from Starlink internet and extensive video streaming services, with access to all major sports channels. These are relatively new services for Casa Cardonal and are far superior to what was available previously. Outside, there is a palapa with seating and a dining pit, along with two further outdoor eating areas, for alfresco meals. A heated infinity pool with a large shallow apron is excellent for adults and small children, whilst a large Jacuzzi hot tub is perfect for an evening of relaxation before a good night's sleep. It is not uncommon to spot a whale or two frolicking in the Sea of Cortez whilst enjoying life from the hot tub! The quiet beach outside the property is often deserted, meaning guests can walk for miles and barely see another person, whilst the sea is often calm still – ideal for swimming and, at times, even warmer than the water in the infinity pool! The casa has its own fishing boat (the Super Panga!) which guests have full access and use of throughout their trip, along with boat captain, Mino. Fishing gear is available for excursions, and other trips out to see more of the surrounding area can be arranged with the casa staff, including: day trips to Cabo, La Paz or Todos Santos; excursions to the freshwater pools in Santiago; whale watching tours in February/March/April to Bahia Magdalena; and snorkelling at Cabo Pulmo. The sea life found in the Sea of Cortez is abundant and quite stunning, with whales cruising past the casa from January through to March. Best Private Beachfront Estate 2026 - Baja California Sur Located beachfront on Mexico's tranquil Sea of Cortez, Casa Cardonal is an exquisite private estate with a pristine sandy beach, swimmable water, infinity pool and Jacuzzi. Casa Cardonal is the perfect destination for family gatherings, and large groups gathered for major birthday celebrations and anniversaries. The casa has abundant activities and private relaxation all combined at one truly beautiful location. We find out more from Owner, Michael Hall, as the company receives noteworthy recognition for its unique offering in the Hospitality Awards 2026. Mobula rays, closely related to manta rays, arrive by the hundreds of thousands during March and April and they can be seen leaping into the air and belly-flopping back down again. They do not bite or sting so kayaking out to them is great fun. Year-round, pelicans, frigates, turkey vultures, herons and hawks are common, whilst sealions live off the south tip of Cerralvo Island. Dolphins often come to play in the panga's wake, and sea turtles lay their eggs on the beach in front of the casa each year. Casa Cardonal is the perfect destination for a group of people who want abundant natural beauty and full services on a remote and pristine beachfront, be it intimate family gatherings, or large groups gathered for major birthday celebrations and anniversaries. The estate features dramatically open living space with spectacular views of the living sea. Whilst it may sound like paradise, what truly distinguishes Casa Cardonal, however, is the friendly, dedicated and accommodating team of staff that are on hand and always available to ensure that guests have everything they want or need during their stay. The team have worked together at the casa for more than 15 years, and are experienced at assisting visitors to ensure they have a perfect trip. First, you will find Mino, the caretaker and boat captain, who looks after the property and provides fishing and whale viewing excursions as and when desired. Also present is Maria, who provides daily maid services and helps with the catering, whilst Francesca provides authentic Baja meals
Hospitality Awards 2026 | 13 and can prepare any dish required - with plenty of recommendations for consideration. Then, there is Octavio who provides transportation to and from the casa and will happily take visitors on any excursion they wish to go on. Finally, Eliza is the concierge and can arrange anything unique to suit the client’s needs. Many guests return to Casa Cardonal again and again, thanks to the stellar services provided, and the internet is awash with testimonials from delighted visitors who have been lucky enough to spend time there. “We knew the property was beautiful from the pictures, but we had no idea how truly amazing it would be until we pulled up, the doors were all open, and we could look out to paradise!” enthused one delighted client. “Everything was perfect: the food, the fishing, the warm pool, and relaxing hot tub. Mino, Francesca, and Maria were wonderfully attentive and friendly. We kayaked through the manta rays, drove ATVs through the mountains, paddle boarded, played ping pong, and so much more. We will definitely be back as soon as we can!! Thank you.” Another recent guest was similarly thrilled with their stay, commenting: “Casa Cardonal is perfectly arranged for a family to spend as much or as little time together as they want. Everything you could want is included so all you have to think about is relaxing. Mino & Maria Louisa are fantastic around the property and always there for anything you need. Do yourself a favour and make the trek out to this little piece of paradise and leave the world behind for a week. It's good for the soul.” Recently, for its stunning visitor offering and exceptional customer service, Casa Cardonal was presented with the prestigious accolade of Best Private Beachfront Estate 2026 - Baja California Sur in the Hospitality Awards 2026. Now, Michael, Becky and the team are looking forward to the future, continuing to do what they do best, and provide a fantastic travel experience for guests. “Our hope is that Casa Cardonal remains the perfect piece of heaven that it is,” Michael enthuses. “This part of Baja is amazingly safe and peaceful, and we want it to remain that way for years to come.” Contact: Michael Hall Company: Cardonal House LLc Web Address: www.CasaCardonal.com
14 | LUXlife Magazine Best Luxury Country Retreat 2026 – Devon & Tranquil Escape Excellence Award 2026 – UK The travel industry is shifting, as travellers across the UK increasingly seek vacation destinations that provide them with space to take a step back and exhale. Hectic holiday resorts are being swapped out for secluded selfcatering retreats, where luxury can be found in the freedom to relax and move at one’s own pace. Leading the charge in this shift is Deer View, a luxury self-catering retreat that invites guests to take a well-needed break from their hectic lives and pursue restoration amidst the breathtaking Devonshire countryside. We took a closer look at this outstanding offering below, as Deer View is named in the Hospitality Awards 2026. Based in Ottery St. Mary, Deer View is a luxury two-bedroom home blending cosy countryside charm with modern living and contemporary style. The accommodation invites guests to get an authentic taste of East Devon’s tranquil countryside whilst surrounded by the modern comforts of its luxurious amenities, ideal for couples seeking a romantic retreat or for groups of friends looking to get away. Deer View is ideally positioned in the serene Devon countryside, offering guests direct access to a wide range of local amenities in the quaint town of Ottery St. Mary, including unique eateries, diverse shops, and historical architecture. Guests can find adventure in the vibrant surrounding cities of Exeter, Sidmouth, and Honiton, as well as numerous opportunities for walking, sightseeing, and wildlife watching along the picturesque River Otter flowing through the East Devon Area of Outstanding Natural Beauty. After a day full of adventure, guests can relax in an inviting, modern accommodation that has been thoughtfully designed to offer a sanctuary of modern luxury. Deer View boasts a kitchen fully equipped with essential items, such as an air-fryer and a coffee machine, and an open living and dining area featuring a Freeview Smart TV and expansive garden views. Upstairs lies two double bedrooms, with one bedroom capable of being converted into a twin, and a bathroom complete with a spacious walk-in shower and heated towel rail. The most unique offering of all is Deer View’s location, perfectly positioned upon a working deer farm to provide guests with the oncein-a-lifetime opportunity to watch the deer wandering up to the fence that borders the gardens. This spectacular view can be seen from both the open-plan living space within Deer View, or from the property’s pet-friendly, enclosed garden area. There, guests can unwind in an exclusive hot tub within the fresh country air, whilst watching the serene deer grazing in the fields beyond. Such an offering is truly unrivalled in today’s travel landscape: a countryside break that perfectly blends luxury and nature. This type of retreat has emerged to dominate the UK market, with travellers rapidly shifting their sights towards more meaningful travel experiences that allow them to reconnect with the natural world at no compromise to the quality of their experience. Whether pursuing relaxation, exploration, personal rejuvenation, or simply a break from the real world, Deer View provides guests with the space to indulge in this pursuit within the comfort of modern luxury. Whether you are a couple looking for a romantic retreat in the countryside, a young family looking to reconnect with nature, or a group of friends wanting to get together far away from the city, Deer View is the perfect base for your East Devon adventure. The accommodation has earned the trust of countless travellers from around the world, enjoying a 5.0 rating and a position among the top 1% of listings on Airbnb. We at LUXlife Magazine are proud to bestow upon Deer View the Tranquil Escape Excellence Award 2026, in addition to its recognition as Devon’s Best Luxury Country Retreat for the second consecutive year. One guest shared: “We have just returned from our weekend break at Deer View, which was absolutely lovely and of the highest standard. We were greeted by Debbie, who introduced us to her friendly herd of Red Deer and provided us with carrots to feed them, which was a treat for us as well as for the deer. We wanted for nothing as everything was provided, even a welcome basket of local produce including fresh eggs from Debbie’s own hens. The views are breathtaking and ideally experienced sitting in the bubbling hot tub. So very relaxing; we will definitely endeavour to return.” Contact: Debbie Selley Company: Deer View Web Address: www.deerviewselfcatering.co.uk
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