Hospitality Awards 2026 | 11 pillar in the Vienna-Lounge! Annette added: “Without him everyday life wouldn’t work!” “Every single guest is welcomed and said goodbye to personally at the Vienna-Lounge,” enthuses Annette. “Always with a smile on our face and genuine hospitality, an open ear for personal needs, and with a warm interaction. During the guests’ stay we do our very best to fulfil all their needs by being attentive yet unobtrusive.” When recruiting for new team members, Annette and Marcel always look for passion to the craft, creativity, warmth and honesty, flexibility and, of course, constructive communication. “This guarantees that all our guests are satisfied and happy and take away a lasting and positive impression of Vienna Lounge,” Annette elaborates. And it seems that nothing is too much trouble for Annette and Marcel when it comes to their prized guests. “Individual needs and expectations require flexibility,” she continues. “Be it regarding changes to the menu or if the guest is in a hurry, has little time, but still expects smooth service from A to Z. “Our guests are the most precious gift that we care for and try to do anything that's possible to make them feel comfortable and happy for the time being in Vienna-Lounge - without being intrusive. Can't be done is not an option. The goal of our entire team: 100% satisfied guests who return.” In fact, customer satisfaction is second-to-none at Vienna Lounge, which is clear to see when reading the countless five-star reviews that the restaurant has received online from delighted visitors. “Dinner with friends on a Saturday evening,” one customer begins. “Very attentive service, the dishes were presented with great attention to detail and tasted fantastic from start to finish (one small exception: the potato salad with the classic "Wiener Schnitzel" could have been seasoned better). A wonderful evening, and we'd love to come back!” Another recent diner agrees wholeheartedly, adding: “We went to the restaurant for dinner with my brother-in-law and sister-in-law. We hadn't made a reservation, but we were still very welcome. The atmosphere was modern, warm, and cozy. The service was extremely friendly and competent, the chef was funny, and the food was delicious. We would definitely come back. We highly recommend this restaurant.” And a third enthuses: “The food in this beautifully decorated bistro is absolutely fantastic! I had one of the best authentic Wiener Schnitzels of my life; the trout the next day was cooked to perfection. Last but not least: the service was incredibly friendly and attentive. Nothing more to add. Highly recommended in every respect!” It is thanks to its dedication to customer excellence, attention to detail, and commitment to creating an authentic Austrian experience which saw Vienna Lounge gain notable recognition recently in the Hospitality Awards 2026, for which it triumphed and was named Best Austrian Dining Experience 2026 – Switzerland. Now, the aim for the future for the venue is clear: Vienna-Lounge will further improve the exceptional food menu and excellent service that it has become known for. Contact: Annette Kelly & Marcel Kunz Web Address: www.vienna-lounge.ch Instagram: @viennalounge_unteraegeri
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